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Virtual Assistant Support for Therapists, Counsellors and Psychologists in the UK

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At Business Support Team, we provide specialist virtual assistant services for therapists, counsellors and psychologists across the UK.

Our co-founder and Business Support Assistant, Ashleigh, has extensive experience supporting individuals and organisations within the UK counselling and psychotherapeutic sector. She also has experience working alongside neurodivergent business owners, offering support that is flexible, understanding, and tailored to individual needs.

As a qualified counsellor and UK-based virtual assistant, Ashleigh is uniquely placed to support private practice therapists and psychologists who want reliable, ethical, and informed administrative support.

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A Virtual Assistant Who Understands Therapy Practice

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Running a therapy practice in the UK comes with specific responsibilities — ethical practice, GDPR compliance, safeguarding, and clear professional boundaries.

Ashleigh’s background in mental health means she already understands:

• The realities of client work

• The sensitivity of enquiries and communications

• The importance of confidentiality and data protection

• The pressures of balancing clinical and administrative responsibilities

Because of this, you don’t need to spend time explaining how therapy work operates. Support is delivered in a way that fits naturally within your practice, respecting both you and your clients.

By taking care of admin, systems, and organisation, Ashleigh helps UK therapists focus more fully on seeing clients and delivering high-quality care.

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Virtual Assistant Services for UK Therapy Practices

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Our virtual assistant services for therapists in the UK are flexible and designed to support both solo practitioners and growing practices.

Support can include:

• Reviewing current processes and suggesting improvements

• Assisting with the implementation of new systems

• Setting up and managing therapy practice management software

• Weekly or monthly invoicing (self-funded clients, private insurance companies, EAPs)

• Reconciling accounts and chasing outstanding payments

• Inbox and diary management

• Responding to client enquiries in a professional and ethical way

• Onboarding new clients

• Discharging clients

• Sending end-of-therapy forms and testimonial requests

• Creating GDPR-compliant forms and templates

• Updating websites and social media

• Managing room bookings

• Additional administrative support as required​

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UK Therapy Practice Management Systems

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We have experience working with a range of UK therapy practice management systems, including:

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• WriteUpp

• Zanda (Power Diary)

• Halaxy

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If you’re new to private practice and don’t yet have a system in place, we can help you choose and set one up. If you already use a different system, we’re happy to work with your existing setup.

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Flexible, Ethical Support for Therapists Across the UK

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We recognise that every therapy practice is different. Whether you’re newly qualified, well established, or scaling your services, we’ll work collaboratively with you to provide support that fits your way of working.

Our aim is to offer reliable virtual assistant support to therapists across the UK, helping practices feel more organised, sustainable, and manageable — without compromising ethics, confidentiality, or care.

If you are interested in how we could assist you please contact us to arrange a free 15/20 minute discovery zoom call.

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About Ashleigh ​​

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Ashleigh is a calm, thoughtful, and highly organised person who genuinely enjoys helping others feel more supported in their work. She has a natural ability to notice what needs attention, bring order to busy systems, and quietly take pressure off the people she works with.

She builds strong, trusting relationships through clear communication, consistency, and care.

 

Clients often value her proactive approach — knowing that things are being taken care of without needing to chase or explain. Ashleigh works alongside her clients in a way that feels steady and reliable, helping their businesses run more smoothly day to day.

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Ashleigh supports counsellors, psychotherapists, psychologists, and coaches who run their own private practices, as well as counselling organisations across both the private and third sectors. Her support is flexible and tailored, and can include managing client enquiries, booking and coordinating appointments, diary and inbox management, updating websites, professional directories, and social media, carrying out research, recording expenses, weekly or monthly invoicing, reconciling accounts, chasing payments, data entry, room bookings, and preparing or editing reports.

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Before setting up Business Support Team, Ashleigh spent over 21 years working in a variety of roles across different sectors. This includes time working with COSCA (Counselling & Psychotherapy in Scotland), Scotland’s professional body for counselling and psychotherapy, as well as roles in sales, retail, the motor trade, and a solicitor’s office. These experiences have given her a strong understanding of how organisations work and what helps them function well.

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Alongside her business support work, Ashleigh is a qualified Cognitive Behavioural Therapist and Couples Counsellor and continues to run her own private practice on a part-time basis. This means she understands first-hand the realities of holding clinical work alongside the practical demands of running a practice — and brings empathy, insight, and care into the support she offers.

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Training & qualifications 

 

• ADHD Coaching certificate

• Digital promotion for Business (level 2)

• Diploma in Computing & IT​

• Diploma in Counselling and Groupwork – A Cognitive Behavioural Approach (COSCA Validated)

• Certificate in Couples Work - Integrative approach

• Certificate in Couples Work - Transactional Analysis approach

• Counselling People Towards Behavioural Change (COSCA Validated)

• Certificate in online & telephone counselling

• COSCA Counselling Skills Certificate

• BSc (honours) degree in Psychology (2.1)

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When she's not working Ashleigh enjoys spending time travelling in her campervan and exploring new places with her husband and their dogs. Ashleigh also enjoys walking, strength training and practicing yoga. 

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Pricing

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Prices start at £30 per hour. Please contact us for a quote. 

Minimum of one hour required. We offer ongoing and ad-hoc support as & when required, billed to the nearest 15 minutes. We will quote how long the task will take us before it is carried out. 

 

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