Privacy Policy
We understand how important your privacy is. We take care to maintain your confidentiality in accordance with current data protection laws (GDPR, 2018).
These guidelines have been set up to protect your confidential material and ensure that your we always conducts ourselves with professionalism and integrity.
In order to provide you with the best service possible, we will hold your personal contact details. Please find below important information about how this information will be held and used.
Your personal information
We use secure, encrypted and password protected folders to store your personal data. At the point of booking our services you will be asked for your personal contact information, for example your name, address, email address and telephone number and details of the work you would like us to carry out.
Your contact information is stored securely by Business Support Team and can only be accessed by us.
We will never pass on your contact details to any third party organisations for the purposes of sales, marketing or research and will never use your personal data for any purposes other than the work we carry out for you.
Payments
When you make a payment, your business name is recorded in our financial income reports. The HMRC requires that we retain this information for 5 years after the end of the financial year.
Your communications with us
All of our email accounts are password protected If you send an email to us only employees of Business Support Team have access to it.
All phones, tablets and laptops used to respond to your emails are fully protected with anti-virus software and password protected.
Data Usage
We will only use your email address and telephone number to contact you about the work you have assigned us.
Your rights
Any personal data retained by our business is kept in accordance with the GDPR, 2018.
Under these guidelines you have the following rights
1. The right to request access to your data
You can request to view the information that we hold about you (contact details, work carried out etc.) at any time. Should you require this information you can make this request by emailing info@businesssupportteam.co.uk or 07590638540.
2. The right of rectification
At any point during your time using our service or during the seven years thereafter, while we retain your records, you have the right to request amendments to your contact details or other information we hold. This right can be exercised by contacting us in writing.
3. The right to be forgotten
You can request that we delete and confidentially destroy the information that we hold about you and any work we have carried out for you. This request can be made by contacting us in writing.
Consent
When you book your first session with us, you will be asked to provide a digital signature and tick a checkbox to confirm that you consent to the storage and processing of your personal data for the purposes of our work together.
You are entitled to withdraw this consent at any time and can do so by emailing us info@businesssupportteam.co.uk
Breaches of data protection
In the event of any breach of our data protection policies, we will notify you and the Information Commissioner’s Office (ICO) within 72 hours and will seek to rectify this immediately.
Raising concerns
Should you have any concerns about our data protection practices, you can raise these directly with us. You can also notify the Information Commissioner’s Office. We are registered with ICO under the reference number [ZB371336]