Support for Psychologists, Psychotherapists, Counsellors, Coaches and Other Wellness Professionals

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​Our co-founder and Business Support Assistant Ashleigh has experience in supporting individuals and organisations in the counselling and psychotherapeutic field. Ashleigh also has experience supporting Neurodivergent business owners.

 

As a qualified counsellor who also works as a virtual assistant, she believes she is uniquely positioned to support fellow counsellors and psychologists in their practices.

 

Her background in mental health allows her to truly understand the specific challenges they face, from managing client communications to handling sensitive information with care. She can anticipate their needs, providing tailored administrative support that not only streamlines operations but also respects the therapeutic environment they create for their clients. By alleviating the burdens of paperwork and scheduling, she helps them focus more on what truly matters—delivering quality care and making a meaningful impact in their clients lives.

 

We can help with the following so you can concentrate on seeing clients. ​​

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• Assess current processes, suggest how these can be streamlined

• Assist in implementation of new processes

• Set up of practice management software

• Weekly/Monthly Invoicing of self funders/Private insurance companies/EAP's etc.

• Reconciling and chasing payments

• Inbox and diary Management 

• Respond to enquiries

• Onboarding of new clients

• Discharging clients

• Sending end of therapy forms/ testimonial requests

• Creation of forms/templates

• Updating social media/websites

• Room bookings

• Any other tasks - just ask

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The practice management systems we have experience of using include WriteUpp, Power Diary, Halaxy, if you don't have a system in place at the moment we can help set one up for you or we can work with any other system or processes you currently have in place. 

 

We recognise that every business is unique, and we are committed to collaborating with you in the manner that best suits your needs and benefits your business.

If you are interested in how we could assist you please contact us to arrange a free 15/20 minute discovery zoom call.

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About Ashleigh ​​

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An analytical and attentive individual with strong problem-solving and organisational skills. Possesses excellent communication skills which has allowed her to successfully build professional relationships with clients, colleagues and stakeholders. Ashleigh works proactively on solving problems for her business clients.

 

Ashleighs clients include Counsellors, Psychotherapists, Psychologists and coaches who run their own private practice and Counselling Organisations in both the private and third sector. Ashleigh supports her clients with managing client enquiries, setting up appointments, diary and inbox management, updating of websites, directories and social media, research, recording expenses, weekly/monthly invoicing, reconciling, chasing payments, data entry, room bookings, preparing and editing reports.

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Prior to setting up Business Support Team Ashleigh's 21 years in employed roles included working for Scotland’s Professional body for Counselling & Psychotherapy – COSCA (Counselling & Psychotherapy in Scotland) and working in sales, retail, the motor trade and a lawyers office so has a vast amount of experience in different sectors. 

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Ashleigh is also a qualified Cognitive Behavioural Therapist and Couples Counsellor and successfully runs her own private practice on a part time basis.

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Training & qualifications 

• Diploma in Counselling and Groupwork – A Cognitive Behavioural Approach (COSCA Validated)

• Certificate in Couples Work - Integrative approach

• Certificate in Couples Work - Transactional Analysis approach

• Counselling People Towards Behavioural Change (COSCA Validated)

• Certificate in online & telephone counselling

• COSCA Counselling Skills Certificate

• BSc (honours) degree in Psychology (2.1)

• Diploma in Computing & IT

• Digital promotion for Business (level 2)

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When she's not working Ashleigh enjoys spending time travelling and exploring new places with her husband and their dogs. Ashleigh also enjoys walking and practicing yoga. 

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How we can help you grow your practice – Example

 

You are a Psychologist who would like to grow your practice and take on more clients but you may be struggling to find the time as you are being bogged down by admin tasks, scheduling, you are taking too long to get back to enquiries and by the time you get back to them they have found someone else to work with. In addition to this you hate doing invoicing, and think that the time spent doing all of these admin tasks could be spent doing what you do best – seeing clients and the more clients you see the more money you are bringing into your private practice. So you’re considering reaching out to a VA who can do all the admin tasks for you allowing you to concentrate on client sessions and even add more sessions to your diary but you’re concerned about how having this help might look financially. 

 

I’ve provided an example below, based on Psychologists I currently work with – 

 

You currently spend 5-10 hours per month doing admin tasks including replying to enquiries, onboarding clients, scheduling, invoicing, chasing payments, reconciling payments, updating websites, social media, directories, replying to emails, setting up online meeting links, booking rooms etc. This is 5-10 hours per month where you could be seeing more clients and growing your private practice. 

You hire a VA who has experience in doing these tasks and is likely going to be quicker at them due to their experience and efficiency. 

 

You hire a VA for 5 hours per month, costing £30 per hour = £150 per month (this will depend on how busy your practice is, this time could be more or less). This allows you to take on an extra 5-10 client sessions per month, say you charge £100 per session (again an approx..) so you bring in an extra £500 - £1000 per month and pay a VA £150 per month to take care of your admin. This seems like a no brainer, right?! So where do you start? 

 

Contact me for a free discovery Zoom call 

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Pricing

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Prices start at £30 per hour. Please contact us for a quote. 

Minimum of one hour required. We offer ongoing and ad-hoc support as & when required, billed to the nearest 15 minutes. We will quote how long the task will take us before it is carried out. 

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